CANCELLATION & RETURNS
1.1 Cancellation and returns
1.1.1 Order must be cancelled prior to the goods leaving our premises. This can be done by ringing 01302 260460 or by emailing us at firstname.lastname@example.org
1.2 Faulty Goods
1.2.1 All goods must be inspected upon receipt. If you identify any faults or issues, please let us know as soon as possible.
1.2.2 If a fault is found with the goods, you will be entitled to a replacement provided that:
- The fault is reasonably obvious for a visual inspection
- The fault is brought to our attention within 30 days from the delivery date
- If a replacement is not available, you may be able to claim part or a full refund of your money
1.3 Non-Faulty Goods
1.3.1 All online purchased goods are entitled to a full refund if cancelled within 14 days of receiving the goods in accordance with our returns policy below.
1.4.1 Returned goods will be accepted under the following circumstances:
(a) when we have sent incorrect goods (i.e. not what you ordered as shown on your order confirmation);
(b) when the Goods are faulty (and can be shown to be faulty within twelve (12) months of purchase) or
(c) when you cancel your contract with us as described in paragraph 1.3.1. 1.4.2 In the circumstances described above, we will refund the cost of all monies paid, including the cost of the postage you paid for us to deliver the Goods to you.
1.4.3 In all other circumstances if we accept the return of Goods then (in addition to any sums payable under Paragraph 1.3.2) you must pay our reasonable costs incurred in receiving and checking the Goods and the Goods are as fit for sale on their return as they were on delivery.
1.5 Return Process
1.5.1 If you wish to return any Goods in accordance with our returns procedure then please contact our customer service team on 01302 260460 or email us at email@example.com to arrange return. Please quote your order reference number and give a description of the goods you would like to return.
1.5.2 Please ensure that any goods returned are (where possible) in their original packaging.
1.5.3 You have a legal responsibility to take reasonable care of the goods when they are in your possession. If you fail to take reasonable care of the goods then we may have a right of action against you for compensation.
1.5.4 Upon receipt of the goods the product will be inspected and the agreed credit will be raised.
1.5.5 This returns procedure (and our Conditions) shall apply to any replacement goods supplied by us.
1.5.6 Domestic Customers only: none of the terms and conditions within this Returns Procedure affect your legal rights as a consumer. Please note, failure to follow the returns procedure may cause delay in your return, exchange or refund.